We have a 15-day return policy, which means you have 15 days after receiving your item. to request a return.
To be eligible for a return, your item must be in the same condition that you received it- unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please email us at info@flowlily.shop. If your return is accepted. we'll send detailed instructions on how and where to send your package. Please note: returns sent without prior approval will not be accepted.
You can always contact us for any return questions at info@flowlily.shop.
Refund Method
All eligible returns are refunded as store credit only, issued as a digital gift card. We do not offer refunds to the original payment method, and by placing an order, you. agree to this policy..
Restocking Fee
All returns are subject to a 30% restocking fee, which will be deducted from your store. credit amount. This fee helps cover handling, inspection, and restocking costs.
Example: If your returned item costs $69.99, your store credit will be $48.99 after the 30% restocking fee.
Store Credit Terms
Store credit is issued as a digital gift card that can be applied to any future order. Gift cards do not expire. In some cases, a minimum purchase amount may be required to redeem store credit. This helps ensure fair use of our return system and supports fulfillment costs.
Damaged or Incorrect Items.
If your order arrives damaged or you receive the wrong item, please contact us within 7. days of delivery. We'll resolve the issue as quickly as possible, and no restocking fee will apply in these cases..
Non-Returnable Items.
The following items are not eligible for return:
The following items are not eligible for return:
Final sale items
Gift cards
Custom or personalized products
Perishables (e.g., food, plants)
Personal care items (e.g., beauty products)
Hazardous materials or flammable liquids/gases
If you're unsure whether your item qualifies for return, please reach out before sending it. back.
Exchanges
We do not offer direct exchanges. The fastest way to get a different size or color is to
return your item for store credit, then place a new order using that credit once it's issued.
European Union Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be returned in unused condition, with tags and original packaging, along with proof of purchase. Standard restocking and store credit terms apply.
Store Credit Processing Time.
Once we've received and inspected your return, we'll notify you of its approval. If approved, your store credit will be issued within 7 business days.
If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at info@flowlily.shop.
